Privacy Policy

Effective Date: 15 May 2026 || Last Updated: 15 May 2026

At Hotel The Grand Piano, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit hotelthegrandpiano.com or stay at our property.

1. Information We Collect

We collect information to provide you with a seamless booking and hospitality experience:

Personal Identity: Name, age, gender, and nationality.
Contact Details: Email address, phone number, and physical address.
Identification: Government-issued ID details (Aadhaar, Passport, or Driving License) required during check-in.
Payment Data: Transaction IDs and payment status. Note: We do not store your credit/debit card numbers or CVVs. All payments are processed via secured, PCI-DSS compliant third-party gateways.

2. How We Use Your Information

Your data is used for:

Processing and confirming your room reservations.
Communicating booking updates, receipts, and arrival instructions.
Complying with legal requirements (such as “Form C” for foreign guests).
Improving our services through guest feedback.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

Payment Processors: To securely facilitate your transactions.
Regulatory Authorities: When required by Indian law or for national security purposes.
Service Providers: Third-party tools that help us manage our website and bookings (under strict confidentiality).

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. Our website and booking engine are regularly monitored to prevent unauthorized access.

5. Cookies

We use “cookies” to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our website. You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. Your Rights

Under the DPDP Act, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Erasure: Request that we delete your data (subject to legal retention requirements like tax and police records).

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and accounting requirements.

8. Contact Our Grievance Officer

If you have questions about this policy or how your data is handled, please contact our designated Grievance Officer:

Email: grandpiano.booking@gmail.com
Phone: +91 70460 67440
Address: Block-I, Vanita Avenue, Sankhari Turning, Chanasma Highway Road, Patan, Gujarat,384265, IN